Thursday, February 25, 2010

Emails and Privacy

I understand that emails written by managers at Toyota are now being subpoened for an upcoming lawsuit. Why do people think that what they write in an email is private? It ends up in your sent box, on your server, on your receiver's server, in your reciever's inbox, etc. You can delete it from one place, but you will probably miss others.

Just recently, councillors at the City of Mississauga were all up in arms because they found out some designated members of city staff could review messages they sent and received on city-owned computers. Where have these people been hanging out?

The spoken language is diffuse. It can become a matter of he said/she said. Written words -- particularly those in emails -- can come back to haunt you and your business. It's important to watch what your write.

3 comments:

  1. I agree totally...email is not private.

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  2. It also works the other way. Often times when someone phones us, we email back -- that way our response is in writing and has less chance of being interpretted in a "he said/she said" situation.

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